Warranty, Delivery & After-Sales

1. Warranty Scope

POLYC MACHINE equipment is manufactured under an ISO 9001 quality management system and supplied with a 3-year warranty from the shipment date. The warranty covers defects in materials and workmanship when the equipment is installed and operated in accordance with POLYC MACHINE guidance and the supplied documentation. It covers manufacturing defects in structural components, drive assemblies, mixing or grinding tools, seals and instrumentation supplied by POLYC MACHINE, together with the cost of approved repair or replacement of defective parts.

2. Warranty Period

The standard catalogue warranty is 3 years after shipment. Coverage begins on the shipment date recorded in the packing list or bill of lading and ends 36 months later. Final warranty terms, including any project-specific extensions or conditions, are confirmed in the individual sales contract or proforma invoice.

3. What Is Not Covered

The warranty does not cover damage caused by incorrect installation, misuse, operation contrary to the operating manual, inadequate utilities, normal wear, consumables such as grinding media or wear seals, unauthorized modification, or foreign-object damage. Wear components are expected to be replaced during the service life of the equipment.

4. Delivery Lead Time

Standard catalogue models are typically delivered within 30 days. Exact lead times depend on configuration, selected options and order volume, and are confirmed in the quotation and contract. Custom-engineered or made-to-order processing lines are quoted per project scope, with lead times agreed during engineering review and contract confirmation.

5. Installation, Commissioning & Training

Installation guidance, commissioning support and operator training are included with POLYC MACHINE equipment. Documentation and operating guidance are supplied with each machine. On-site installation supervision and hands-on operator training can be arranged as a project-scoped service according to the destination and contract.

6. After-Sales Support

POLYC MACHINE provides remote technical support, spare-parts supply and commissioning assistance. Engineering review is available before final configuration, factory functional checks are carried out before shipment, and lifecycle technical and spare-parts support are discussed at handover.

7. Claims & Inspection

Equipment should be inspected and accepted within 7 days of arrival at the destination. To make a warranty claim, contact support with the machine serial number, photos or video of the issue, operating conditions and a description of the fault. Where a manufacturing defect is confirmed, POLYC MACHINE will arrange approved repair or replacement of the defective parts.

8. Returns

Customised or made-to-order equipment is produced to the agreed specification and is not eligible for return without cause. Where a manufacturing defect is confirmed, POLYC MACHINE will arrange repair or replacement rather than a return. Return of standard stock items is handled case by case under the contract terms.

9. Spare Parts

Key spare parts and wear components are planned and supplied to support continued operation for the expected service life of the equipment. Spare-parts planning is discussed at handover so that critical components can be stocked before they are needed.

10. Order & Contract Terms

A quotation, proposal or proforma invoice is valid only for the stated period and does not form a binding sales contract until accepted and confirmed by both parties in writing. Prices, lead times and delivery terms are confirmed in the relevant contract or proforma invoice. Submitting an inquiry does not create a purchase agreement. These warranty and after-sales terms are governed by the laws of the People's Republic of China, and the terms of a signed contract prevail.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date. For questions about how this policy interacts with our commercial terms, see the Terms of Use or our frequently asked questions.

12. Contact Us

For warranty, delivery or after-sales questions, contact Shanghai Polyc Technology Co., Ltd. (POLYC MACHINE), No.712, Block A, Greenland Supreme, 6167-6169, Oriental Meigu Avenue, Fengxian District, Shanghai, by email at export@polyc.site or phone at +86 193 7285 3013.

Frequently Asked Questions